CRM & CMS

CRM

Our company presents the Customer Relationship Management (CRM) for new way of understanding customers. It is a solution that delivers much needed predictability across interactions and transactions. It works by learning from every customer interaction. It can also validate customer data, study campaign responses, suggest campaign parameters and engage customers.

CRM helps you:

• Leverage existing enterprise/business unit information and build on it
   
• Engage customers through intelligent and contextual responses to queries in auto-mode
   
• Improve predictably in areas such as sales, marketing and service
   
• Gain pro-active insight driven suggestions for campaigns and content development for be-spoke and planned interactions

CMS

We also provide the Content Management  System (CMS) which is one of the most important assets for web application that make your content smarter and more powerful. The content of web application produces sets the impression of website and company to the rest of the world, so it should be as accurate and easy to find as possible. CMS helps to store content only one time no matter how many times it is used, the system can track everything that happens to it. The organized content can then be used over and over again for many different publications and repurposed for multichannel publishing.

Benefit of CMS:

• Centralized and shared content : Content is consolidated into one powerful repository, facilitating content sharing among co-workers.
   
• Accurate content : Each piece of content is only stored one time in a CMS, it can be reused throughout one or multiple documents. The CMS tracks every instance of content reuse and flags all instances when a change is made to ensure all appropriate instances are updated and consistent.
   
• Secure content : User privileges are assigned, so only authorized people can access content with unique IDs.
   
• Shorter editorial cycles : Users are alerted to their pending tasks and due dates. Additionally, daily editorial tasks can be automated to save time.
   
• Quick creation of new publications : Content can be searched, retrieved, and reused to create new products within minutes.
   
• Timely delivery of publications : Single-source content is updated once and repurposed for multiple media channels as often as daily or weekly.
   
• Lower translation costs : A CMS with full Unicode support allows small chunks of updated content to be translated instead of entire documents, saving thousands of dollars.